Report the missing bag before you leave
If your checked bag is due at Cibao International Airport and does not appear, contact the airline that operated your arrival flight. If possible, ask its baggage representative how to file a report before leaving the baggage area. First check the flight number on the carousel display and the destination on your baggage tag. If the tag shows another airport, ask the airline whether the bag was supposed to be collected at STI. Keep your baggage tag and boarding pass, and give the airline a description of the bag and a local contact number. Save the report reference and ask how to track the case. If a driver is waiting, tell them you are still dealing with baggage and agree on a new meeting plan.
STI arrivals and baggage collectionFollow up if you have already left
If you are already at your hotel, use your airline’s official website or app to find its delayed baggage instructions. Check whether the form opens a new report or only tracks a report you already filed. If you already have a reference, keep it with your flight number and bag tag so you can find the right case. Give the airline the full name and street address of your accommodation and a number where you can be reached. If you move to a different hotel, update those details through the carrier’s instructions. For expenses related to the delay, check your airline’s claim process and save receipts. Ask the airline how it will contact you and what to do if the status does not change.
Check your pickup instructions and waiting termsUse the right service for items left behind
For an item you left in a common area at STI, such as a terminal seating area, follow the airport operator’s Lost & Found instructions. For something you left aboard, start with the operating airline’s lost-item channel. Write down the last place you remember having the item, the approximate time, your flight number and seat if relevant, and a description that will help staff identify it. A suitcase that was checked in and never reached the carousel belongs in the airline’s delayed baggage process. If your ticket shows a different airline name, look for the operating carrier on your itinerary and confirm its reporting instructions.
Check whether your bag was tagged through to your final destination
