Request assistance from the airline before travel
Contact the airline operating each flight as early as possible, ideally when you book. Give the flight numbers and explain where you need help, such as moving through the terminal, getting to the gate, using stairs, or reaching your aircraft seat. For a codeshare or a connection, check which airline operates each segment and confirm that the request covers the arrival at Cibao as well as the departure and any connection. Ask where to check in for assistance and how the airline records the request. Keep the confirmation or booking reference on your phone so it is easy to show at the airport. Ask your airline to confirm the arrangements for your itinerary.
Cibao International Airport facilities and servicesConfirm how your mobility device will travel
If you are bringing a wheelchair or scooter, tell the operating airline its dimensions, weight, and whether it folds or comes apart. For a powered device, provide the battery type and any handling instructions requested by the carrier. Ask whether the device fits on the aircraft assigned to your flight, what you need to prepare for check-in, and where the airline expects to return it after landing. Keep a copy of the handling instructions and take photos of the device before handing it over. If you need a chair to reach your seat or cannot use stairs, describe that when you request help and repeat it to staff at check-in. Ask the airline what to do if the aircraft or itinerary changes.
Plan your departure from Cibao International AirportCoordinate arrival assistance and accessible pickup
Before landing, confirm with the crew how to meet the assistance team and where you should expect to receive your own device. Ask the airline where airport assistance ends so you can arrange the next part of your trip. Book ground transport separately and describe your exact needs to the provider. If you need to stay seated in your wheelchair during the ride, ask whether the assigned vehicle has a suitable ramp or lift and can secure both you and the chair. If you transfer to a vehicle seat, check the step height and space for the device and luggage. Get the meeting instructions and waiting terms in writing, and keep a number you can use if assistance or baggage collection delays your pickup.
Check pickup instructions and waiting terms
